Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how West Coast Mattress collects, uses, and protects information you provide when visiting westcoastmattress.com. We are committed to respecting your privacy and safeguarding your personal information. By using our website, you agree to the practices described in this policy.

Data Collection

We collect various types of information to operate effectively and to provide you with better service. This includes:

• Personal Information: such as your name, email address, mailing address, phone number, and payment details when you place an order or create an account.
• Usage Information: details about how you use our site, including pages visited, products viewed, search queries, and browsing behavior.
• transactional Information: order details, refunds, and communications related to purchases.
• Technical Information: data from your device and browser (IP address, device type, browser type, time zone, cookies, and similar technologies) to improve site performance and security.

We may collect information directly from you, automatically as you navigate the site, or from third parties with your consent. Some data is collected through cookies and similar tracking technologies to enhance your experience.

Usage of Information

We use the information we collect to provide, maintain, and improve our products and services. Specific uses include:

• Processing and fulfilling orders, including payment, shipping, and customer support.
• Personalizing your experience by presenting relevant product recommendations and content.
• Communicating with you about orders, updates, promotions, and account-related information.
• Analyzing site usage to understand trends, improve functionality, and develop new products or features.
• Detecting and preventing fraud and ensuring the security of our services.

Data Protection & Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest where applicable.
• Secure hosting environments and access controls to protect systems and data.
• Regular security assessments, monitoring, and incident response procedures.
• Limited access to personal data to employees, contractors, and service providers who need it to perform their duties and are bound by confidentiality obligations.

While no system is completely secure, we aim to apply industry best practices to minimize risks and respond promptly to any security incidents.

User Rights & Contact Information

You have rights regarding your personal data. Depending on applicable law, you may be entitled to access, correct, delete, or restrict the processing of your information, and to object to certain processing or withdraw consent where applicable. You may also request data portability in certain circumstances.

To exercise these rights or for privacy inquiries, please contact West Coast Mattress at:

Email: privacy@westcoastmattress.com

Mailing address: West Coast Mattress 123 Oceanview Avenue San Francisco, CA 94107 United States

For California residents, you may also make requests under applicable privacy laws, including the California Consumer Privacy Act (CCPA), by contacting us at the above address or email. We will respond in accordance with applicable law and any privacy rights disclosures you are entitled to receive.